In the event of an emergency, every second counts. That’s why we offer constant, emergency access even to specialty physicians and procedures. Anesthesiology, cardiac surgery, critical care medicine, heart care, neurosurgery, orthopedic surgery, plastic surgery, radiology, stroke care, thoracic surgery, and trauma care services, to name a few, can all be provided at a moment's notice. From emergency assessments and resuscitation to surgery, intensive care and stabilization, we are here to quickly diagnose and treat your emergency and see you through to a safe recovery.
Our special relationship with emergency medicine services and field paramedics allows our team to treat many emergencies – including heart attacks and strokes – with minimal response time. We also offer the county’s only 24/7 heart program, providing everything from diagnostic EKGs and stress tests to emergency cardiac catheterizations and robotic, minimally invasive, and traditional heart surgery. Our designations as an Advanced Primary Stroke Center and as a trauma center for Wisconsin and Illinois keeps us prepared to treat your emergency as our own and follow through on our commitment to the best possible outcomes.
What to Expect from the Emergency Department
Upon arrival at Froedtert Pleasant Prairie Hospital emergency department, a specially trained nurse will check your vital signs, evaluate your condition and ask about your health history.
After providing some basic information about yourself, you may be asked to wait in the waiting room.
Wait times vary depending on how busy the department is at the time you arrive and the number of patients whose conditions are more serious than yours. Our team does its best to keep you comfortable and your wait to a minimum.
If your condition changes as you wait, we ask that you inform emergency department staff immediately.
A staff member will call you into the department to reassess your condition through a series of questions and examinations and discuss your problem and any tests or treatments that may be required. Feel free to ask questions about your illness and your treatment at that – or any – time.
When you are discharged from the emergency department or the hospital, you will be given recommendations for follow-up care that may include:
- Instruction sheets
- Drugs or prescriptions
- Appointments for further tests
- Appointments with doctors
- Certificates – if appropriate, please make sure that you have any medical certificates, Work Cover or Transport Accident Commission (TAC) certificates, and any other information that you need completed before leaving the hospital.
Discharge instructions will be reviewed with you before you leave. You will also receive a written copy to take home. Please ask questions if you do not understand the instructions.
As a patient, you are responsible for arranging a follow-up appointment with your primary health care provider or the physician recommended by one of our staff members.
Emergency Care Checklist
To help our care providers quickly and effectively assess and treat you, it’s important that you honestly disclose important details about your health history, including:
- Any health problems you have or have had in the past
- All drugs and treatments you are using
- Any recent trips overseas
- If you are pregnant or breastfeeding
- Any other facts the providers should know about, including if you have recently had surgery or other care at a hospital
If possible, it is also helpful to provide an accurate list of any current medications and doses.
If your condition is more serious or requires special care that cannot be immediately provided by our emergency care providers, you may be admitted into the hospital or referred for other treatment options.
It is your responsibility to check with your insurance plan for emergency care coverage, as well as for coverage for any recommended follow-up care.
You may get more than one bill for the services you receive in the emergency department. Bills are based on the treatments that were performed and the supplies that were used in your emergency care.